Terms & Conditions

 

Please take time to read the terms and conditions of Garimoi Tours & Travel. Confirming a safari with Garimoi Tours And Travel assumes that you have read, fully understand and accept the terms and conditions described below. If you have any questions, please do not hesitate to contact us.

 

2.1  The prices quoted for the various safaris are as per the itinerary and include the following services, unless stated otherwise: overnight in hotels, guesthouses, tents or lodges, all meals as indicated, sightseeing as detailed in the itinerary, park. entrance fees and ranger fees, airport transfers where applicable, ground transportation, English speaking driver/guides and bottled mineral water in the vehicle.

2.2  Expenses that are not covered include; international and domestic air fares, visa and passports, meals not mentioned in the itinerary, drinks other than the mineral water provided in the vehicle, tips and gratuities for the guides and accommodation staff, laundry, travel insurance and other items of a personal nature.

2.3  Prices on the website or quoted to our clients are subject to change without notice and are not guaranteed until confirmed in writing.

2.4  Garimoi Tours & Travel reserves the right to adjust prices at any time should there be any fluctuation in the exchange rate or increase in the cost of any element of the tour. The company will however make every effort to minimize any increases.

3.1  It is a privilege to see animals in their natural habitat and as such, we cannot guarantee wildlife or game viewing. You must take caution when viewing the animals and carefully follow the instructions given by either the tour guide or wildlife rangers.

3.2  A gorilla or chimpanzee permit guarantees clients will be able to track the primates in question but does not guarantee that the animals will be in plain sight.

3.3  Accommodation is based on a twin- or double-bedded room, tent or banda, with private bathroom where possible. Single rooms may be available with the payment of a supplement fee, but availability cannot always be guaranteed.

3.4  Garimoi Tours & Travel reserves the right to substitute equivalent or superior hotels. If a hotel of equivalent standard is not available Garimoi Tours & Travel may substitute the next best quality hotel or suggest superior standard accommodation (extra charges may apply).

3.5  The mode of transport used will be dependent on the number of clients and the route taken, based on the specifications of the chosen itinerary. Every effort is made to ensure that vehicles are provided in a roadworthy condition, but no liability can be accepted for a puncture, breakdown, damage, or any delay as a result of the poor road conditions.

3.6  An experienced English-speaking driver/guide will be provided as a key part of your tour. They are the only person(s) allowed to drive Garimoi Tours & Travels’ vehicles. The driver’s decision on all matters, such as the route taken, is final.

3.7  Garimoi Tours & Travel reserves the right to alter any route or arrangement, to cancel the operation of any scheduled tour or vary the safari services in any way in the event of unforeseen circumstances, such as road closures, bad weather, problems with national parks or hotels and security considerations. In such cases, alternative arrangements will be made as circumstances permit.

3.8  Garimoi Tours & Travel reserves the right to employ subcontractors to carry out all or part of the services agreed to be supplied.

3.9  Garimoi Tour & Travel reserves the right to refuse any person from participating or continuing any tour if, in Garimoi Tours & Travel opinion or in the opinion of any other person in authority, the person concerned behaves in such a way as to cause or be likely to cause danger, hazard or inconvenience to any third party, damage to property or to environments and ecosystems. No refunds will be made, and Garimoi Tours & Travel shall not be liable for expenses incurred as a result of the termination.

4.1  All tours will be booked and confirmed only upon receipt of a 30% deposit of the basic program rate. For gorilla permits, a full advance payment of the permit fee is required in order to make the reservation.

4.2  The payment balance is due no later than 30 days prior to the safari, unless agreed otherwise.

4.3  Bookings made within 30 days before arrival must be paid in full at the time of confirmation.

4.4  If payment is not received in accordance with the above, Garimoi Tours & Travel has the right to cancel the booking.

4.5  Payment can be made by VISA debit/credit card, bitcoin, bank transfer or cash, before the start of the safari. Note that payments by VISA card attract a 5% service charge. Credit card transactions must be made at least two months prior to the start of your safari.

4.6  The costs of international transactions (or 5% service charge in case of credit card payments) are to be fully paid by the client.

5.1  All cancellation requests must be made in writing and shall be effective on the date of actual receipt by Garimoi Tours & Travel.

5.2  Where the cancellation is done by you, the following cancellation charges apply to the basic program rate:
       60 days or more prior to arrival           10% charge
       59 – 32 days prior to arrival                 25% charge
       31 – 8 days prior to arrival                    50% charge
         7 – 3 days prior to arrival                    75% charge
       48 hours or less prior to arrival          100% charge
Garimoi Tours & Travel reserves the right to deduct all expenses incurred from money paid.

5.3  Gorilla permits and air tickets are 100% non-refundable.

5.4  No refunds will be made for any unused services, late arrival or no show of any of the members of the tour.

 

6.1  Garimoi Tours & Travel shall try to ensure that the company exceeds the expectations in every area of the tour arrangements. However, suggestions are very much appreciated in order to keep improving the quality of the service.

6.2 Complaints must be reported immediately to the Garimoi Tours & Travel representative and to the supplier of the service in question, who will do their best to resolve the matter. If the problem is not solved to the client’s satisfaction, the complaint should be reported in writing and not later than 30 days after completion of the tour.

6.4  Liability for any complaints not notified in accordance with the above-described procedure cannot be accepted.

 

7.1  Garimoi Tours & Travel will make every effort to ensure that all arrangements and services offered as part of the safari are carried out as specified in the most efficient way possible. However, the company does not have direct control of the provision of services by suppliers and, whilst every supplier is chosen with the utmost care, Garimoi Tours & Travel does not accept liability for errors or omissions of such suppliers.

7.2  Garimoi Tours & Travel shall not be liable for any loss, damage or injury of any nature whatsoever whether to person or property.

7.3  Whilst every care is taken, Garimoi Tours & Travel cannot be held responsible for the direct or indirect costs of loss or damage to baggage or personal possessions.

7.4  Garimoi Tours & Travel cannot accept liability or pay compensation for unforeseen circumstances beyond the control of the company or its staff, including flight delays/cancellations or force majeure such as war or threat of war, riots, civil disturbances, terrorist acts, border closure, acts of government or other authorities, strikes, thefts, epidemics, road closures, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, technical and/or mechanical problems to transport and all similar events beyond the company’s control

7.5  It is the responsibility of the travel agency/wholesaler to ensure that all members of the tour have the appropriate passports, visas, travel permits, health certificates and other documentation required for the safari.

7.6  Garimoi Tours & Travel does not provide insurance on the safari. As such, prior to coming on the safari, you are advised to get a comprehensive travel insurance cover or proper emergency evacuation insurance or travel insurance to cover travel risks such as loss of property, medical emergencies, cancellation covers and any other risks that may be envisaged by your insurance underwriter on the safari.

7.7  However, Garimoi Tours & Travel will provide immediate transportation / road evacuation to the nearest Health facility in the event of a medical emergency but does not guarantee taking liability for the medical expenses or any other incidental expenses save for the transportation.

7.8  Garimoi Tours & Travel will provide a 24-hour operation line for the reporting of any emergencies whether medical or otherwise while on a safari with the Garimoi Tours & Travel chosen Tour operators and service providers.

7.9 It is the responsibility of the clients to take proper medical and practical precautions in regard to health and safety. Medical advice should be sought well before travelling.

Thank you for taking time to read these Terms & Conditions
If you have any questions, please do not hesitate to contact us! Your enjoyment, comfort and safety are our priority.